Frequently asked questions
Do you ship internationally?
Yes.
How much is shipping?
Shipping is calculated at checkout, before payment.
The calculation is based on weight, size, destination and shipping method.
What are your dispatch times?
Items are sent from the UK, usually the next day, and no longer than 5 working days after we receive your order.
If you need us to prioritise the dispatch of your order, please get in touch and we'll do our best!
Where can I read independent reviews of your products/service?
Please check our ★★★★★ rating on trustpilot.com
How long does delivery take?
After items have been packed and dispatched from our studio, delivery typically takes;
UK
• 2 working days
EUROPE
• 3~5 working days
REST OF WORLD
• 5~7 working days
Delivery time can be affected by delays in customs, local delivery services and busy seasons like Christmas.
Can I pay using card?
Yes.
Can I pay using PayPal?
Yes.
Can I buy in my own currency?
Yes, prices should be shown and charged in your local currency.
If not, the shop will default to British pounds.
Has my order been received?
If your payment has gone through successfully, we’ve got your order.
You should recieve confirmation by email. If you can't see it, check your spam folder :)
I used tracked delivery, how can I track my order?
Once your order is sent, we’ll send you your tracking link by email. If you can’t find it, please check your junk/spam folder!
• Please note : Standard Delivery option does not include tracking.
I’m a shop owner/distributor, do you sell wholesale?
Yes, some items. Please get in touch detailing your request.