Terms & Conditions

Payment

Payment is managed securely by PayPal. After clicking 'Checkout' on the cart page, you will be re-directed to a PayPal payment page. Pay with your PayPal account or by credit or debit card as a PayPal guest. Before the item is shipped, you will receive an email confirming your order. Please check your spam folders.

Delivery

Pre-orders

Sometimes we introduce new products as 'pre-orders' before they are ready to send. These items can still be ordered like any other item but carry certain conditions that apply to your whole order (delayed shipping). There is always a notice on the at the top of the specific product page as well as the shop & cart pages notifying customers about the status of pre-order items. These notices contain the expected shipping dates which we will kept up-to-date in the unlikely event of unforeseen delays.

Customs

Depending on the law in the country of delivery, products purchased may be subject to tax or import duty. The shop is not responsible for paying any such tax or import duty and is unable to define or pre-collect any such taxes or duties. If you are unsure or have questions about tax/import duty, please contact the appropriate local customs office before placing an order, as this is out of the shop's control. Payment of duties & taxes must be made prior to, or on receipt of goods. Delayed response may incur further charges, so it's advised you pay as soon as possible.

Privacy

Because payment is managed securely via PayPal when buying through dshott.co.uk, we never see your card details. Furthermore, the details we use to process your order (name, address, email, etc...) are never shared with anyone else. Your email will be added to our email newsletter list, which is only sent very occasionally, and hopefully you will enjoy. You can click the unsubscribe link (in the footer of every email) if it's not your cup of tea, and we'll remove you from the list forever. (Please do not mark the mail as spam, just unsubscribe, thank you). We store the minimum information for us to manage your order and for us to keep in touch with you. If you no longer wish us to retain this information please contact us and we will remove your details from our records.

Handmade items

Some of the items in the shop may be handmade, handpainted or handfinished by the studio. As is the nature of all items of this type, some may have minor imperfections. These should not be seen as defects, but as marks of an original, handmade design. Lot's of care is taken to make them as perfect as they can be!

Liability

Duncan Shotton / Duncan Shotton Design Studio (herein "DS"), cannot be held responsible for defects arising from misuse or mishandling of Goods. Any fault or damage to the Goods supplied should be reported to DS immediately, failure to do so may affect the warranty. The Customer will indemnify and keep indemnified DS against all claims, proceedings, costs and expenses in connection with any third party claim based upon any allegation that the safety of the Goods (or materials or components comprised within the Goods or any Goods in which the Goods are incorporated) is not such as persons are generally entitled to expect, save where such deficiency in their safety was present at the time the Goods were dispatched to the Customer or its agents by DS or its agents.

Refund/exchange

A lot of care, love and hard work goes into designing, (sometimes making), wrapping and shipping all items, to make sure they get to you in perfect condition. In the unlikely case your items arrive damaged, please get in touch via the contact form. Once returned, damaged items can get refunded or exchanged within seven days.